We fix the systems that slow your business down
When software doesn't fit the way your business works, processes go manual, systems stop talking to each other, and good people spend their days working around their tools. Mosaic finds those bottlenecks and fixes them — with better processes, automation, custom software, and AI where it actually helps.
Problems That Don't Fit Anyone's Job Description
People rarely call us asking for "AI strategy" or "a developer." They call because a process is a mess, the systems don't work together, and they know there has to be a better way.
The same data gets typed in twice.
Your CRM, your ERP, and your documents each hold part of the picture, and a person is the integration between them.
Only one person knows how to run the report.
A spreadsheet, an export, and a few undocumented steps stand between you and the numbers you run the business on.
The new system went live and the work got harder.
A migration quietly lost the workarounds your team relied on, and the history you still need lives in the system you left.
Approvals live in someone's inbox.
Work stalls because nobody can see where it is, and handoffs depend on who remembers to forward what.
You bought the AI tools. Nobody uses them.
The licenses renew every month, but the workflows they were meant to change look exactly the same.
The software almost fits.
It does eighty percent of what you need, and your team fills the last twenty percent by hand, every day.
Your Business Shouldn't Have to Work Around Its Technology
We redesign the system around the business.
Sometimes that means software. Sometimes it's an integration, an automation, or AI. Sometimes it's a better process — and sometimes the right answer is not to build anything at all.
We start with the bottleneck, not the technology. We keep what's working, connect the systems you already own, and ship something your team actually uses instead of a report about what you could do someday.
What That Looks Like in Practice
Wicked problems are complex, involve many stakeholders, and need system-level solutions. Mosaic specializes in solving them.
A manufacturer changing ERPs
They needed to keep years of history and help their people work in a new system. We built an archive that mirrors the system they left, and we keep building tools that make the new one easier to work in.
A law firm whose systems didn't talk
Documents, email, and the practice management system each lived apart. We built one place to file, find, and work with all of it — connected to the software the firm already runs, with AI assistants that respect each person's permissions.
A nonprofit changing its services
They needed their CRM to reflect a change in their products and services. We untangled invoicing and reporting, rebuilt the system for sales and success, and built new automations to streamline the work. Leadership and finance now have one source of truth they can rely on for forecasting and reporting.
How We Fix It
You don't need to know which one you need. Bring us the problem — we'll help you find the right solution.
Build & Automate
Integrations, internal software, workflow automation, migrations, data systems, and AI-enabled tools — built inside the stack you already run. Think of it as a forward deployed engineer, sized for a small or mid-sized business.
See Software & AutomationAdvise, Educate & Lead
Technology strategy, AI adoption, vendor evaluation, workflow redesign, team training, and fractional leadership when the problem is bigger than a single build.
See Advise, Educate & LeadHow an Engagement Works
We work at an hourly rate and take only the time it takes to fix the problem. Every engagement starts with a defined problem and a clear scope, and you can keep working with us for as long as it's useful.
Tell us what's not working
A short conversation about the process, the systems, and what it's costing you.
Find the real bottleneck
We map how the work actually happens and tell you plainly what's worth fixing, including when the answer is not to build.
Scope the solution
Software, a process change, training, or a vendor decision — with clear boundaries and deliverables, so everyone knows what done looks like.
Solve it, improve it, maintain it
We fix the problem, keep building on what works, and take on the next problem when you're ready.
You'll Work With Drew
Drew Bloom, Founder, Mosaic Solutions
Drew takes a poorly defined business problem, works out what's really going on, designs the fix, builds the technical pieces, and sees it into everyday use. He came to this work through automation consulting and as Innovation Lead at Affinity, after five years teaching in Iowa public schools — which is why the people using the system matter as much as the system.
Your Business Should Be Easier to Run.
Book a free call. Tell us about the process, the systems, and what it's costing you — we'll tell you plainly whether it's worth fixing, and how.
Tell Us What's Not Working